General Business

Operations Manager

Hong Kong, Hong Kong   |   Full Time

The challenge:

At Koinbros, we are looking for an expert in Operations. Were you drawing flowcharts before you could write? Do you love breaking down complex processes into simple steps and optimising them?


Who we are:

Koinbros is a leading multi-strategy high frequency cryptocurrency trading firm. We are focused on seeking out quantitative trading and investment opportunities. We bring together high caliber people, innovative and quantitative modelling, and cutting edge technology to seek out opportunities around cryptocurrency exchanges. Although we are a cryptocurrency trading firm, we are first and foremost a quantitative trading firm, and we view cryptocurrency as a financial asset ripe with trading opportunities.

We’re looking for a talented, optimistic person to join the team and embark on a once-in-a-lifetime opportunity to work in a generational new sector.


Does this describe you?

  • You sweat the details while keeping your eye on the bigger picture
  • You love being surrounded by intelligent, passionate people who inspire you
  • You jump at the opportunity to collaborate with colleagues on exciting projects
  • You seek an environment that is fast-paced and where your contributions make an impact


What you will do:

  • Coordinating and facilitating to maximize team velocity
  • Track and communicate team velocity and sprint/release progress
  • Expose teams to innovative thinking and bring ideas from the Agile community to increase agility, leveraging other Agile thinking
  • Manage our payment and trade booking process
  • Ensure that SLAs are clearly defined
  • Monitor KPIs and operational metrics
  • Partner with product and engineering teams to define a roadmap
  • Provide 24/7 customer support on live chat and email
  • Perform investigation in trade details/confirmation/settlement discrepancies
  • Ensure delivery teams are operating efficiently and effectively with no blockages


What you need to succeed:

  • Communicating effectively is your thing. You are well versed both in written and oral English. You can effectively communicate to developers and testers exactly what we want to build
  • Comfortable talking technology. You must be able to understand the technical complexity of features, and you must be comfortable communicating with developers on technical topics
  • Seek simpler solutions to difficult user problems. You don’t get caught up in what users say they want, but instead are able to dig deeper and provide the real solution they need
  • Proven history of getting things done
  • Experience in a ‘product’ role in a digital company where you have shipped something you are excited about
  • Worked in an agile environment
  • Can read code
  • Experienced in facilitating and maturing multiple teams at the same time.
  • Self-sufficient. You get stuff done, are able to work with little direct supervision, but know when to ask for help
  • Excellent management with operational processes and strong attention to details
  • Great organisational skills and the ability to multitask
  • Strong analytical thinking. Ideally, you can do basic analysis yourself in Excel and SQL, though you’ll also have support from several expert data analysts
  • Inherent interest in cryptocurrencies
  • High level of attention to detail and ability to identify errors


What we offer:

  • Attractive compensation and benefits
  • Flexible working hours and a healthy work-life balance
  • Work in a challenging, collaborative, and fun environment
  • Meritocratic culture with fast decision-making
  • Full time and internships available

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